User Expectations

System Updates and News

You agree to periodically check for system news and updates on the SEOL homepage.

Enjoyment

You agree not to engage in behaviour that will reduce system performance and effect the enjoyment of other users on the system.

Copyright Violations.

You agree not to post or transmit on or through the SEOL system any content that infringes another person’s or entity’s copyright in all or any part of the content.

Harassment, Threats, and Abuse.

You agree not to use the SEOL system to harass, intimidate, threaten, or abuse any person or entity, by any means, including the use of vulgar, hateful, racially or ethnically offensive, sexually harassing, or otherwise objectionable content.

Obscenity.

You agree not to post or transmit any obscene or pornographic content, including, but not limited to, child pornography, on or through the SEOL system.

Inappropriate Content.

You agree not to post or transmit on or through the SEOL system content that is patently inappropriate material under the circumstances -- e.g., content or topics not related to the topics focused on by the participants in a particular news group or mailing list.

Simultaneous Logins

Your account should not be "shared" with others, in the event of simultaneous logins or if it becomes apparent that this is occurring, additional charges will be applied to the account to cover. SEOL reserve the right to prosecute offenders for theft.

Unsolicited Advertising.

You agree not transmit any unsolicited advertising, promotional materials, or other forms of solicitation from the SEOL system.

Using the SEOL mail server

The SEOL mail server is for use by SEOL subscribers to send and retrieve email while connected directly to our system. The mail server is "open" so that users can retrieve their email while dialed into other systems. SEOL allows this as a convenience for users who would like to check their email while for example at work. On average external retrieval of mail from the server should not exceed that of usage by direct connection to the SEOL network.

To discourage users abusing the Mail Server by using it only from other providers (this increases our costs, and could cause access rates to be increased) SEOL reserve the right to disable the mail account or block access to it from outside locations.

These measures have had to implemented as this practice is becoming more common and is impacting on the overall performance and cost of the system.

Accounts

Block Hours: As many subscribers in some cases live hundreds of kilometers from our office, we do not normally disconnect users if they expend their hours. By logging onto the system, a subscriber agrees to pay for any time used in the event of their block hours expiring. It is a subscribers responsibility to check their account balance, this can be done on the homepage by clicking the login button.

Monthly Plans: Monthly plans are prepaid, If a subscriber on a monthly plan logs into the system after their sunbcription has expired, they agree to pay a subscription fee for the month.

 

SEOL

Privacy

SEOL will respect the privacy of subscribers, and will not divulge any personal information to anyone unless required to do so by a government agency authorised to request such information.

Monitoring

SEOL will not monitor user online activity unless required to do so by a government agency authorised to request such monitoring.

Support

SEOL provides free support to subscribers directly relating to their internet account.

Extended Support.

Where possible SEOL extends support to other "internet related" problems such as virus issues, network and multi-user system problems. This support is provided to generate goodwill, and it would be wise to be courteous to staff when requesting or receiving such support.

Refunds

SEOL will consider refunds on pre purchased hours within 30 days of transaction.

Dispute Resolution

In the event of SEOL not being able to resolve a problem with subscriber, we agree to abide by the findings of then TIO (Telecommunications Industry Ombodsman). For infomation on how to contact the TIO, click here

Notification

In the event of changes to the service, SEOL will post information on the SEOL home page giving subscribers as much advanced knowledge as possible. It is not normal practice to email or telephone subscribers, although in some circumstances this may occur.